Claims for goods are accepted only after inspection at the courier office in the presence of the courier. No claims are accepted for parcels after they have left the courier office or after they have been received from the courier.
Manufacturers continuously change product specifications. Although we strive to keep product descriptions up to date, they do not necessarily reflect the latest information provided by the manufacturer. We are not liable for incorrect or outdated product descriptions and/or images. There may be errors in product descriptions or in the indicated shelf life, as well as discrepancies between the product image on the site and the actual product. We bear no responsibility for such cases.
- Orders by phone are not accepted.
- Orders can be placed only through the website.
- Orders placed on business days after 16:20 will be processed on the next business day.
- For wholesale accounts, the minimum order is 250 EUR.
All products are 100% in stock by type, quantity, and flavor. Slight discrepancies between product illustrations and the products listed by title are possible. The product title is 100% authentic.
I. SCOPE
Art. 1. These General Terms and Conditions regulate the relations between “Versu” EOOD, Kazanlak, entered in the Commercial Register under BG 204456658, with a commercial site address in Kazanlak (hereinafter referred to as the SUPPLIER), and the clients (hereinafter referred to as the USERS) of the online store fitnesdobavki.eu.
II. SUPPLIER DETAILS
Art. 2. Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:
1. Supplier name: “Versu” EOOD
2. Registered office and management address: Kazanlak
3. Address for carrying out activities and for submitting consumer complaints: Kazanlak
4. Contact details: Kazanlak, e-mail: fitnesdobavki.bg@abv.bg, tel.: +359 888 121 121
5. Registration in public registers: BG 204456658
6. VAT registration No.: BG 204456658
7. Bank account:
IBAN: BG91UBBS80021470709710
Bank: Investbank AD
When paying by bank transfer, please indicate the order number.
8. Supervisory authorities:
(1) Commission for Personal Data Protection
Address: 1592 Sofia, 2 Prof. Tsvetan Lazarov Blvd.
Tel.: (02) 91 53 519
Fax: (02) 91 53 525
Email: kzld@cpdp.bg
Website: www.cpdp.bg
(2) Consumer Protection Commission
Address: 1000 Sofia, 4A “Slaveykov” Sq., floors 3, 4 and 6
Tel.: 02 / 933 05 65
Fax: 02 / 988 42 18
Hotline: 0700 111 22
Website: www.kzp.bg
(3) Commission on Protection of Competition
Bulgaria
1000 Sofia, 18 “Vitosha” Blvd.
Phone: (02) 935 61 13
Fax: (02) 980 73 15
Website: www.cpc.bg
III. RIGHTS AND OBLIGATIONS OF THE SUPPLIER
Art. 3. The Supplier delivers the goods and guarantees the rights of the Users provided by law, acting in good faith and in accordance with accepted practices and criteria of consumer and commercial law.
Art. 4. (1) Users conclude a contract of sale for the goods offered by fitnesdobavki.eu through the Supplier’s interface available at http://www.fitnesdobavki.eu. The contract is concluded in Bulgarian and is stored in the Supplier’s database.
(2) Under the concluded contract of sale, the Supplier undertakes to deliver and transfer ownership to the User of the goods selected via the interface.
(3) Users pay the Supplier remuneration for the delivered goods under the terms specified on fitnesdobavki.eu and in these General Terms. The remuneration is the price announced by the Supplier at fitnesdobavki.eu. If the User cancels an order paid in advance by bank transfer or by online card payment and the transaction has been successful, this amount will be refunded by the Supplier within 14 days from the date on which the Supplier was informed of this fact.
(4) The Supplier delivers the goods ordered by the Users within the time limits and under the conditions set out on the fitnesdobavki.eu website and in these General Terms.
Art. 5. (1) All statements between the User and the Supplier in connection with the conclusion of this contract may be made by electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.
(2) Electronic statements made by the Users of fitnesdobavki.eu are made by the persons indicated in the data entered in the order form.
IV. RIGHTS AND OBLIGATIONS OF THE USER
Art. 6. (1) To use fitnesdobavki.eu, the User must enter a chosen username and password for remote access.
(2) The username and password for remote access are set by the User by completing online registration on the Supplier’s website according to the procedure indicated there.
(3) By filling in the data and clicking the “Register” button, the User declares that they are familiar with these General Terms, agree with their content, and undertake to comply with them unconditionally.
(4) The Supplier confirms the User’s registration by sending an email to the address indicated by the User. After the User account is created, contractual relations arise between the User and the Supplier.
(5) When registering, the User undertakes to provide true and up-to-date data and to update them in a timely manner in case of changes. If the User provides false, inaccurate, outdated, or incomplete information, fitnesdobavki.eu has the right to close and/or delete the information for their email address and to refuse further access to part or all of its services.
Art. 7. (1) The User has the right to change their Primary contact email address.
(2) The Supplier is not liable to the User for unauthorized changes to the Primary contact email address.
Art. 8. The User agrees to notify fitnesdobavki.eu immediately of any unauthorized use of their username and password or of any other security breach. fitnesdobavki.eu is not liable for any damages and losses arising from non-compliance with this article.
V. DELIVERY AND PAYMENT
Art. 9. The ordered goods are delivered to the address specified by the User or to a courier office. The User undertakes to ensure access and the possibility to receive the goods.
Art. 10. If the User does not ensure access and conditions for delivery of the goods at the specified address, the site is released from responsibility for the undelivered shipment.
Art. 11. Unless expressly stated otherwise, transport costs are paid by the User upon receipt of the shipment, together with the price of the goods.
Art. 12. All product prices are in Bulgarian leva, VAT included, and do not include delivery costs. The Merchant reserves the right to unilaterally change the listed prices; changes take effect from the moment they are announced on the site and do not affect orders already placed.
Art. 13. When ordering, the User must provide an accurate address and phone number at which they can be contacted within the delivery period.
Art. 14. Indicating an incorrect address and/or phone number renders the order invalid and does not bind the site to fulfill the delivery.
Art. 15. The goods ordered by the User are delivered within 1 to 3 business days to the address indicated, provided the delivery address is correct and valid. fitnesdobavki.eu reserves the right to extend the specified periods by up to 7 days in the event of force majeure circumstances preventing compliance with the officially announced period.
Art. 16. The User has the right to refuse to receive the ordered goods under the following conditions: (1) In the event of an obvious discrepancy between the delivered and the ordered goods, which can be established by a simple inspection of the goods.
(2) It is established that the goods have not been damaged by the User and are in the condition in which they were delivered, without being unpacked or used.
Art. 18. Apart from the cases listed in Art. 17, the User has no right to refuse to receive and pay for the goods they have ordered.
VI. ORDER RETURNS
Art. 19. The User may return the product within 14 (fourteen) days from receipt of the goods pursuant to Art. 55, para. 1 of the Consumer Protection Act, provided that it is in the condition in which it was received. The return shipping costs are at the recipient’s expense. Exceptions to this rule are those provided for in the Consumer Protection Act. The shipment must include the delivery note and a return form. Within 14 days from the date on which we receive notice of the consumer’s intention to withdraw from the contract, all amounts received from the consumer, including delivery costs, will be refunded. Refunds are made only by bank transfer.
VII. AMENDMENT AND ACCESS TO THE GENERAL TERMS
Art. 21. These General Terms may be amended at any time by the Supplier, who is not obliged to notify the Users of fitnesdobavki.eu personally; a notice of the amendments, as well as the amendments themselves, will be published on the Site for review.
Art. 22. The Supplier publishes these General Terms at http://www.fitnesdobavki.eu together with all additions and amendments.
VIII. OTHER
Applicable legislation requires certain communications to be in writing. You agree that we may communicate with you by email, by posting notices on the Website, or by written notice sent to your postal address, and you accept (without prejudice to your statutory rights) that such communications comply with all legal requirements for written communications. By accepting the General Terms, the User agrees to receive commercial communications from the Supplier. If the User does not wish to receive such communications, they must send an explicit email to: fitnesdobavki.bg@abv.bg
Art. 23. All data provided are protected under the law and will be used solely for prompt processing of the User’s order and timely delivery.
Art. 24. fitnesdobavki.eu reserves the right to change the prices of all food supplements without prior notice to the User.
Art. 25. All products in our online store are food supplements (nutrients) only and are not medicinal products; never use them for therapeutic purposes. fitnesdobavki.eu is not liable if the User uses food supplements as medicinal products.
Art. 26. These General Terms enter into force for all Users on 11 November 2024.